Frequently asked questions and inquiries

This is a paid parking lot located in Maishima, Amagasaki, and Sakai exclusively for visitors to the Osaka-Kansai Expo.
From the parking lot, you will take a shuttle bus to the venue.
Reservations must be made at least one day in advance.
As a general rule, we recommend that you use public transportation such as trains and buses to get to the venue, but if you have to use your own car, please use this reservation system.

*There is no additional charge for using the P&R shuttle bus.

Expo P&R parking reservation system allows you to make reservations in advance for Expo P&R parking spaces.
Once your parking reservation is confirmed, you will also receive Shuttle bus ticket from the parking lot to the venue.

*This system can also be used to reserve Yumeshima Accessible Parking and Yumeshima Bicycle Parking.

Since you can log in with Expo ID, there is no need to register as a member for this system.

Expo ID is a login ID used commonly for all Expo-related services.
By registering Expo ID, you will be able to conveniently experience a variety of services.
For details on Expo ID, please see the Frequently Asked Questions about Expo ID.
Please register for Expo ID here.

Reservations will no longer be available.
Therefore, be sure to cancel your reservation before withdrawing.
Please note that if you cancel Expo ID, you will no longer be able to receive refunds or discounts on parking fees.

Please contact us at the following number:

[Inquiries by email]
inquiry@mail.parking-reserve.expo2025.or.jp

*Please fill in the following information in the body of your email.
・Customer name
・telephone number
・ Expo ID (for those who have made a reservation)
・Reservation number (if you have already made a reservation)
・Date and time of use (for those who have made a reservation)
・Inquiry details

*If you have emails set up to receive from specific domains, please register "mail.parking-reserve.expo2025.or.jp".

Since you log in to this system using Expo ID, the system does not have a cancellation function.
If you wish to cancel Expo ID membership, please log in to Expo ID and then click on "Cancel membership here" in the "Expo ID menu" to cancel your membership.
However, once you cancel your membership, you will no longer be able to make reservations.
Therefore, be sure to cancel your reservation before withdrawing.
Please note that if you cancel Expo ID, you will no longer be able to receive refunds or discounts on parking fees.

You can select the following languages from the "TOP" screen or "Menu" screen.

[List of languages]
・JP: Japanese
・EN: English
・FR: French
・KO: Korean
・ZH-CN: Chinese (Simplified)
・ZH-TW: Chinese (Traditional)

Expo ID or password may be incorrect.
Please make sure you have entered the correct Expo ID and password and try again.
If you have entered the wrong password multiple times, your account may be locked.
Please try again after a while.
If you have not yet registered for Expo ID, please register.

You can reset your password by going to the "Forgot your password?" section on the login page.
If you have registered for Expo ID through a proxy, please confirm your password with the proxy registrant.

A "shared parking section" is a parking space designated for people who have difficulty moving around, such as pregnant women, people with temporary injuries, people using strollers, and elderly people.
We are making arrangements to the extent possible for each parking lot, such as setting up parking spaces near P&R shuttle bus stops.
We have set up this facility to ensure that anyone can visit comfortably, so please feel free to use it if you are eligible.

The travel times from each parking lot to the Expo site are as follows.

・Maishima Parking Lot - Shuttle bus to the venue (approx. 15 minutes)
・From Sakai Parking Lot to the venue by shuttle bus: approx. 35 minutes
・From Amagasaki Parking Lot to the venue by shuttle bus (approx. 30 minutes)

・About Yumeshima Accessible Parking
The distance from Yumeshima Accessible Parking to the venue entrance (East Gate) is approximately 370m.
The first 50m near the car park exit has a gentle gradient of about 2% (a difference in elevation of 20cm every 10m), and the remaining 320m has almost no gradient.

Congestion is expected on public roads and expressways near the venue.
Therefore, we display recommended parking lots based on your departure point to help you avoid crowds.

Please make a reservation here by the day before.

Men's, women's and barrier-free toilets are available in each parking lot (except Maishima Expo P&R Parking Lot D).
If you are using Maishima Expo P&R Parking Lot D, please use the toilets in the neighboring Maishima Expo P&R Parking Lot C.

From the entry time selected when making a reservation until 23:30 on the same day (Yumeshima Accessible Parking and Yumeshima Bicycle Parking are open until 23:00).

The final exit time is 11:30pm and parking will not be possible after that time (11pm for Yumeshima Accessible Parking and Yumeshima Bicycle Parking).

Vehicle license number registration and changes can be made on the day of use.
However, there may be delays in communicating information to the entry gate, which may result in the gate not opening.
In this case, please hold Parking QR verification code on the "Reservation Details" screen over the device at the entrance gate to enter the parking lot.
You can go to the "Reservation Details" screen by following the steps below.

【procedure】
1．Click "View reservation list" on the "TOP" screen to go to the "Reservation List" screen.

2．Click the button to the right of the reservation information you want to check the details for to go to the "Reservation Details" screen.

* Parking QR verification code will only be displayed on the day of use.

You can register Vehicle license number when making a reservation.
You can also register or change your reservation information from the "Reservation Details" screen after making a reservation.
Please check the steps below and register or change your information.

[If you register Vehicle license number when making a reservation]
1．On the "TOP" screen, press "New Reservation/Check Availability" to move to the "Parking Reservation" screen.

2．Register in the "Vehicle license number" section.

[When registering or changing Vehicle license number from the "Reservation Details" screen after making a reservation]
1．Click "View reservation list" on the "TOP" screen to go to the "Reservation List" screen.

2．Click the button to the right of the reservation information you want to check the details for to go to the "Reservation Details" screen.

3．You can register or change your vehicle number in the "Vehicle license number" section.

Even if Vehicle license number is not registered, you can still use the parking lot by holding Parking QR verification code on the "Reservation details" screen over the device at the entrance gate. However, we ask for your cooperation in registering in advance to ensure smooth entry.

You cannot enter the same Vehicle license number for all reservations at once.
Please register Vehicle license number for each reservation.

You can check the usage fees by following the steps below.

【procedure】
1．Click on "Expo P&R Fees/Time Required" on the "TOP" screen.

2．You can view the fee schedule for each parking lot by vehicle type.

In order to alleviate congestion, we have implemented a time-based surcharge for reservations made between 8am and 10am, when peak usage is expected.
To find out more about time-of-day surcharges, follow the steps below.

【procedure】
1．Click on "Expo P&R Fees/Time Required" on the "TOP" screen.

2．At the bottom of the vehicle type specific parking fee table, there is a note explaining the additional charges depending on the time period.

Refunds will not be given on the day of use.
Please note that reservations cannot be cancelled or refunded if made after 11:59pm on the day before use.

Parking spaces cannot be specified.
On the day, please follow the instructions of the on-site staff and park in an available space.

Bicycles and electric scooters are also available.
When making a reservation, please select "Bicycle/Electric Kickboard (Specially Designated Small Motorized Bicycle)" in the "Vehicle Type" field.
An electric kickboard (specially specified small motorized bicycle) is one that meets certain conditions, such as not exceeding a speed of 6 km/h when the maximum speed indicator light is flashing.

Welfare vehicles are also available.
There are three types of parking spaces in Yumeshima Accessible Parking.

[Parking space]
・15 spaces for vehicles equipped with wheelchair lifts, etc. [4.6m wide parking spaces]
- 102 spaces for vehicles in which the driver uses a wheelchair or a wheelchair user is riding with the vehicle [3.5m wide parking spaces]
- 83 spaces for vehicles with wheelchair users and accompanying persons driving (2.5m wide parking spaces)

Vehicles under 2.5m in height can be reserved as light or regular cars. Large and medium-sized passenger vehicles such as large buses and microbuses should be reserved through Bus terminal entry/exit reservation system.
There are also separate parking spaces for motorcycles and bicycles.

There is no difference in the fees for EVs and light or regular cars.
Please check the fees for each parking lot from "Expo P&R Fees/Time Required" on the "TOP" screen.

EVs can be charged at the Expo P&R parking lots (Maishima A, Sakai A, Amagasaki) and Yumeshima Accessible Parking.
Advance reservations are required, and when selecting the vehicle type, please select "EV vehicle* (for those who wish to charge in the parking lot)."

Please note that although reservations are possible, charging is only available in designated parking areas.
In addition, EVs can be charged at the Expo P&R parking lots (Maishima A, Sakai A, Amagasaki) and Yumeshima Accessible Parking.

There is no charging fee.

Normal charging.

Each vehicle can be charged at 3 to 6 kW per hour (please note that this varies depending on the vehicle model and number of parked vehicles, etc.).

1. On the reservation entry screen, select "EV vehicle *For those who wish to charge in the parking lot."
2. On Reservation details screen, click on "*To use the EV charger, you must first download the dedicated app from here." to download the app and follow the instructions to register.

This is the number printed on your ETC card.

You cannot enter the same ETC card number for all reservations at once.
Please register your ETC card number for each reservation.

You can register your ETC card number by following the steps below (up to the day before you use it).

【procedure】
1. Click "View reservation list" on the "TOP" screen to go to the "Reservation List" screen.
2. Click the button to the right of the reservation information you want to check the details for to go to the "Reservation details" screen.
3. Click "Register/Change ETC Card Number" to move to the Expo P&R fee discount conditions screen for ETC.
4. Check the details and press "Agree and proceed" to move to the "ETC card number registration/change" screen.
5. Enter your ETC card number and press [Register].
6. When the message "ETC card number registration completed!" is displayed, the ETC card number registration is complete.

You can change your ETC card number by clicking "Register/Change ETC Card Number" at the bottom of each "Reservation details" screen (up to the day before the date of use).
You can go to the "Reservation details" screen by following the steps below.

【procedure】
1. Click "View reservation list" on the "TOP" screen to go to the "Reservation List" screen.

2．Click the button to the right of the reservation information you want to check the details for to go to the "Reservation Details" screen.

You can delete it by going to "Register/change ETC card number" on Reservation details screen (up to the day before the date of use).
Here's how to delete it:

[How to delete your ETC card number]
1. Click "View reservation list" on the "TOP" screen to go to the "Reservation List" screen.
2. Click the button to the right of the reservation information you want to check the details for to go to the "Reservation details" screen.
3. Click "Register/Change ETC Card Number" to go to the "Register/Change ETC Card Number" screen.
4) Press [Delete].
5. When the message "ETC card number has been deleted" appears, the ETC card number deletion is complete.

[Designated Exit]
If you use the Maishima Expo P&R parking lot
・Hanshin Expressway Route 5 Bayshore Line, Wangan Maishima Exit
・Hanshin Expressway Route 2 Yodogawa Left Bank Line Yodogawa Left Bank Maishima Exit

If you use the Amagasaki Expo P&R parking lot
・Hanshin Expressway Route 5 Bayshore Route, Amagasaki East Coast Exit

If you use the Sakai Expo P&R parking lot
・Hanshin Expressway Route 4 Bayshore Line and Route 6 Yamatogawa Line, Sanpo Exit

[Detour route]
・Passing through the checkpoint (Hanshin Expressway Route 6 Yamatogawa Line Miyake Nishi Main Line Toll Gate)

The discount amount varies depending on the vehicle type and location of use.
You can find more details by following the steps below:

【procedure】
1．Click on "Expo P&R Fees/Time Required" on the "TOP" screen.

2．You can check discount rates for different vehicle types and locations.

In principle, the discount will be applied the day after the date of use, but it may take some time to determine the discount, and the discount may be applied up to one month later.

No application is required, and the discount will be applied to those who meet the discount conditions from the day after the date of use. Please check the statement of the credit card used for payment to see if the discount has been applied by the month following the date of use. You will also be notified by email after the discount has been applied.

You can register your ETC card number after completing payment.

If you make a reservation more than 31days before your parking use, the reservation will be considered a "Provisional reservation" and payment will be possible from 30days before the date of your parking use.

Please make the payment using the payment request email that will be sent to you at a later date.
Once you have completed payment of your usage fee by following the instructions on the screen, the message "Reservation completed" will be displayed and your parking reservation will be complete.

*Please note that if payment is not made by the due date, your order will be automatically canceled.

P&R shuttle buses have a seating capacity limit, so children under elementary school age must be included in the passenger count if they are using a seat.

If you wish to change your usage time, please cancel the current reservation and make a new reservation.

You can check the Expo P&R fees/travel times here on the "TOP" screen.

You can check parking availability by following the steps below.

【procedure】
1．Log in.

2．From the "TOP" screen, click "New Reservation/Check Availability."

3．Enter your vehicle information and press "Next".

4．You can check this by selecting the "Date of Use" and "Expected Time of Entry" on the "Parking Lot Selection" screen.
If the scheduled arrival time is available, there is availability.

Reservations cannot be made from flip phones or feature phones.
Please use a smartphone, tablet, or other device.
Please check here for the operating environment.

Anyone of any age can make a reservation as long as they have Expo ID.

Reservations can be made up until the day before the day of use.

*However, after making a reservation, Vehicle license number and number of passengers can be changed up until just before use.

The passenger numbers are limited as follows:

[Number of passengers in light vehicles, regular cars, and electric vehicles]
1 to 10 people

[Number of passengers on motorcycles and mopeds]
1-2 people

[Number of passengers on bicycles and electric scooters (specially designated small motorized bicycles)]
1 to 3 people

If it says "Fully booked all day," please choose another parking lot or another date.

Parking reservations cannot be made in conjunction with admission tickets.

You can't do either.
Only one reservation can be made for the same date with one Expo ID.
If you need to make a reservation for multiple days, please make a reservation for the required number of days again from [New Reservation] on the "TOP" screen.
*A reservation number will be issued for each reservation.

Reservations can be made through the "Expo P&R parking reservation system."
To reserve a parking space, please follow the steps below:

【procedure】
1．Open Expo P&R parking reservation system.

2．On the "TOP" screen, press "New Reservation/Check Availability" to move to the "Parking Reservation" screen.

*If this is your first time using the service, the "How to Use" screen will be displayed. Check the details and press "Next".
*If you check "Don't show this again", it will not be displayed next time.

3．Select the type of vehicle you will be using the parking lot for from the list.

4．Enter Vehicle license number.
・Region name
Classification number
・Hiragana
・Designated number

* If you are unsure, please check "I don't know yet."
*Excluding some types of motorcycles, bicycles, etc.

5．Select the number of passengers, including the driver, who will be using the parking lot from the list.

*Only the number of people selected in "Number of passengers" can board the shuttle bus.

6．If you wish to use a parking space for people with disabilities, check "Use."

7．Click Next.

8．Select the "Departure point" from which the person making the reservation plans to depart.

9．Select "Parking" to head to the Expo site.

*To reduce congestion around the parking lots, "recommended parking lots" will be displayed based on your departure point.

10．Select the "Date of Use" for which you will use the parking lot from the list.

11．Select the "Expected Arrival Time" from the list.

12．The total amount will be displayed, so press [Confirm].

13．Check the reservation details, and if there are no problems, check the "Reservation service terms and parking terms of use" and check "Agree."

14．Click [Complete Provisional reservation].

*If you want to make any changes, press "Edit" to go to the "Parking Reservation" screen.

15．Please make the payment using the payment request email that will be sent to you at a later date.
Once you have completed payment of your usage fee by following the instructions on the screen, the message "Reservation completed" will be displayed and your parking reservation will be complete.

[Points to note]
*If you make a reservation for a parking space for a date more than 30 days in the future, the reservation will be considered Provisional reservation reservation.
*Payment can be made 30 days prior to the date of use of the parking lot.
*Please note that if payment is not made by the due date, your order will be automatically canceled.

You cannot make a reservation without Expo ID.
Please refer to Expo ID registration manual to register, then log in to the parking reservation site.

The following information is required when making a reservation:

[Information required when making a reservation]
・Departure point
・Vehicle type
・Number of passengers
・Vehicle license number (excluding some types of vehicles such as motorcycles and bicycles)
・Date of use
・Scheduled time of arrival

Reservations cannot be made by email or phone.
Please make reservations through Expo P&R parking reservation system.

You cannot change only the date of use.
If you wish to change the date of use, please cancel the current reservation and make a new reservation.

You can change Vehicle license number, number of passengers, and ETC card number from the "Reservation Details" screen.
If you wish to modify any other items, please cancel your reservation and make a new one.
You can go to the "Reservation Details" screen by following the steps below.

【procedure】
1．Click "View reservation list" on the "TOP" screen to go to the "Reservation List" screen.

2．Click the button to the right of the reservation information you want to check the details for to go to the "Reservation Details" screen.

* Vehicle license number and number of passengers can be registered or changed up until just before use.
*ETC card numbers can be registered or changed up until the day before use.

Please check "Parking" on the "Reservation Details" screen.
To open the "Reservation Details" screen, follow the steps below.

【procedure】
1．Click "View reservation list" on the "TOP" screen to go to the "Reservation List" screen.

2．Click the button to the right of the reservation information you want to check the details for to go to the "Reservation Details" screen.

This information is required when making an inquiry, and is an 11-digit number that is assigned when making a reservation.
You can check this on the "Reservation Details" screen.
To open the "Reservation Details" screen, follow the steps below.

【procedure】
1．Click "View reservation list" on the "TOP" screen to go to the "Reservation List" screen.

2．Click the button to the right of the reservation information you want to check the details for to go to the "Reservation Details" screen.

A record of any cancelled reservations will also be kept.
You can check all reservations, including canceled reservations, from the "Reservation List" screen.
Click [View reservation list] on the "TOP" screen to go to the "Reservation List" screen.

You can check the contents by following the steps below.

【procedure】
1．Click "View reservation list" on the "TOP" screen to go to the "Reservation List" screen.

2．Click the button to the right of the reservation information you want to check the details for to go to the "Reservation Details" screen.
*You can also go to the "Reservation List" screen from the menu button in the top right corner of the screen.

You can check your reservation number from the "Reservation Details" screen by following the steps below.

1．Click "View reservation list" on the "TOP" screen to go to the "Reservation List" screen.

2．Click the button to the right of the reservation information you want to check the details for to go to the "Reservation Details" screen.

3．Check the reservation number displayed on the "Reservation Details" screen.

There is no cancellation fee.
However, please note that cancellations cannot be made on the day and no refunds will be given.

*Reservations can be cancelled up until the day before the date of use.

You can cancel your reservation by clicking the [Cancel Reservation] button at the bottom of the "Reservation Details" screen.

*Reservations can be cancelled up until the day before the date of use.

To open the "Reservation Details" screen, follow the steps below.

【procedure】
1．Click "View reservation list" on the "TOP" screen to go to the "Reservation List" screen.

2．Click the button to the right of the reservation information you want to check the details for to go to the "Reservation Details" screen.

Reservations cannot be cancelled.
Please make a reservation again.

Please note that reservations can be cancelled up until the day before the day of use.

Multiple reservations cannot be cancelled at the same time.
You will need to cancel each reservation separately.

*Reservations can be cancelled up until the day before the date of use.

If you cancel up until the day before your trip, you will receive a refund.
Please note that cancellations are not possible after the date of use.

Since the payment is made once at the time of reservation, if the reservation is canceled, a refund will be processed through the credit card company.
Once the credit card company completes the process, the amount will disappear from your statement or a negative amount will be displayed.
Also, if you cancel after the credit card cutoff date, the refund will be processed for the following month.
Please contact your credit card company for details.

Please tell the attendant the official number of people before boarding.
Depending on the number of people, you may be asked to board separate shuttle buses.
Please be aware of this in advance.

The ticket will be displayed on Reservation details screen only on the day of use.

There will be a local information board near the reserved parking lot, so please follow the directions.

Tap "Show" next to Shuttle bus ticket at the top of each "Reservation Details" screen to display the ticket.
You can go to the "Reservation Details" screen by following the steps below.

【procedure】
1．Click "View reservation list" on the "TOP" screen to go to the "Reservation List" screen.

2．Click the button to the right of the reservation information you want to check the details for to go to the "Reservation Details" screen.

*The ticket will be displayed on the Reservation details screen only on the day of use.

From the parking lot, it is a short walk to the shuttle bus stop.

Please make a reservation for the return P&R shuttle bus via LINE. You can make a reservation by going to "Register your planned departure time" on the "Reservation Complete" screen or on the "Reservation details" screen.
Here's how to make a reservation:

【procedure】
1. Click on "Book your return bus here."
2. The LINE (EXPO 2025 Return Shuttle Survey) friend addition screen will be displayed, and you can add the user as a friend on LINE.
3. Tap "Please make sure to make a reservation for the return shuttle bus here (Required)."
4. Tap "New Reservation" and enter the required information.
・Date and time of use
・Parking lot available
Number of people
*Multiple reservations cannot be made on the same day.
5. After entering the required information, tap "Proceed to confirm reservation."
6. Finally, tap "Book" to complete the reservation.

*If you wish to confirm or cancel your reservation, please check from the rich menu "Confirm or cancel your reservation here."

If you have a Special Discount Ticket ticket or have difficulty moving around without using a wheelchair or walking aid, please select Yumeshima Accessible Parking when making your reservation.
Please note that in Sakai and Amagasaki, the shuttle buses are tourist buses and therefore cannot be accessed by wheelchair users.

There is no additional charge for using the P&R shuttle bus.

Maishima's shuttle bus is a route bus, and passengers can ride inside the bus.
The shuttle bus in Sakai and Amagasaki is a tourist bus type and it is possible to load a wheelchair into the trunk (passengers will need to get on and off the bus using the entrance stairs themselves).
Please inform the local staff on the day.

Reservations for the outbound shuttle bus will be completed at the same time as the parking reservation.
On the day of use, Shuttle bus ticket will be available to view on Reservation details screen.
On the day of the trip, please present this ticket screen to the local staff before boarding.

Payment can be made 30/ prior to the date of use.
Once the payment period has arrived, we will send you an email requesting payment, so please check it.

We require you to register your credit card information with each reservation.

Payment is by advance settlement only.
Please note that if payment is not received by the due date, your reservation will be automatically cancelled.

There will be no on-site settlement.

If your reservation is automatically cancelled due to overdue payment, you will need to make a new reservation.

We accept the following types of credit cards:

・VISA
・Mastercard
・AMERICAN EXPRESS
・JCB
・Diners Club

Credit cards issued overseas are also accepted.
Please make payment by credit card, whether issued domestically or internationally.

In addition, only credit cards that support identity authentication services (3D Secure) can be used.

You cannot pay for multiple reservations at once.
Please make a payment for each reservation.

Payment is accepted by credit card only.

Payment request emails cannot be resent.
You can check whether your payment is due on the "Reservation Details" screen and proceed with payment.
You can go to the "Reservation Details" screen by following the steps below.

【procedure】
1．Click "View reservation list" on the "TOP" screen to go to the "Reservation List" screen.

2．Click the button to the right of the reservation information you want to check the details for to go to the "Reservation Details" screen.
*The "Reservation List" screen will also display the message "The payment period for Provisional reservation (unpaid) has begun."

A security code is a three or four digit number used to prove that the card is in your possession.
You will need to enter this information when making a reservation.

Please contact the following office by email.

[Inquiries by email]
inquiry@mail.parking-reserve.expo2025.or.jp

*Please fill in the following information in the body of your email.
・Customer name
·telephone number
・ Expo ID (for those who have made a reservation)
・Reservation number (if you have already made a reservation)
・Date and time of use (for those who have made a reservation)
・Inquiry details

*If you have emails set up to receive from specific domains, please register "mail.parking-reserve.expo2025.or.jp".

Please contact your credit card company to confirm that your credit card is accepted.
If the issue persists, please contact us at the details below.

[Inquiries by email]
inquiry@mail.parking-reserve.expo2025.or.jp

*Please fill in the following information in the body of your email.
・Customer name
・telephone number
・Expo ID (for those who have made a reservation)
・Reservation number (if you have already made a reservation)
・Date and time of use (for those who have made a reservation)
・Inquiry details

*If you have emails set up to receive from specific domains, please register "mail.parking-reserve.expo2025.or.jp".

The spelling will vary depending on the card company, but it will be displayed as "Expo Parking Lot/Busta" or "EXPO2025 PARKING."

Please wait a while and try again. If the problem persists, the following may be the cause.
・Cards that cannot be used
・Expired
・Exceeding the limit
Please contact your credit card issuer regarding the above.

The identity authentication service (3D Secure) is a system that uses a one-time password or biometric authentication to verify your identity when making an online credit card payment.
This service is provided by card issuers to prevent fraudulent use and identity theft, and employs a highly secure authentication method that replaces the traditional password entry method.

This site uses an identity authentication service (3D Secure) to ensure safe credit card payments.

For details on the registration procedure, setup method, and support status of the identity authentication service, please contact the issuer of the credit card you use.

Please note that even if your card supports identity authentication services (3D Secure), you may not be able to register it if the card company determines that you are a high risk.
In this case, please contact your credit card issuer as well.

Receipts can be issued.
Please operate from the bottom of the "Reservation Details" screen from the day after your date of use.
If you have registered your ETC card number, it can be issued after the parking fee discount has been determined or applied.

*It may take up to one month to determine whether or not you qualify for a parking fee discount.

You can go to the "Reservation Details" screen by following the steps below.

【procedure】
1．Click "View reservation list" on the "TOP" screen to go to the "Reservation List" screen.

2．Click the button to the right of the reservation information you want to check the details for to go to the "Reservation Details" screen.

The information shown on the receipt is as follows:

Issue date
・Issuer
・Business registration number
・Amount (tax included)
・Payment date
・Reservation number
・Date of use
- Title (Receipt, Receipt (reissue), etc.)
·address

Receipts will be issued to the name registered on Expo ID.
No other changes can be made.

Please check the "Notes from reservation to use" on the "TOP" screen.

You cannot change the parking lot on the day of use.
Changing your parking spot will require you to make a new reservation, so please make your reservation by the day before you wish to use the parking spot.

Parking QR verification code will only be displayed on the day of use.
You can display Parking QR verification code from each "Reservation Details" screen.
You can go to the "Reservation Details" screen by following the steps below.

【procedure】
1．Click "View reservation list" on the "TOP" screen to go to the "Reservation List" screen.

2．Click the button to the right of the reservation information you want to check the details for to go to the "Reservation Details" screen.

The only way to get from the Expo P&R parking lot to the venue is by shuttle bus.

Please check the "Notes from reservation to use" on the "TOP" screen.

Please try again according to the error message.
If the problem persists, please contact us at the address listed below.

[Inquiries by email]
inquiry@mail.parking-reserve.expo2025.or.jp

*Please fill in the following information in the body of your email.
・Customer name
・telephone number
・ Expo ID (for those who have made a reservation)
・Reservation number (if you have already made a reservation)
・Date and time of use (for those who have made a reservation)
・Inquiry details

*If you have emails set up to receive from specific domains, please register "mail.parking-reserve.expo2025.or.jp".

Please check your reservation by clicking "View reservation list" at the top.
If your reservation is not displayed correctly, please contact the following office.

[Inquiries by email]
inquiry@mail.parking-reserve.expo2025.or.jp

*Please fill in the following information in the body of your email.
・Customer name
・telephone number
・ Expo ID (for those who have made a reservation)
・Reservation number (if you have already made a reservation)
・Date and time of use (for those who have made a reservation)
・Inquiry details

*If you have emails set up to receive from specific domains, please register "mail.parking-reserve.expo2025.or.jp".

If you make a reservation for a date more than 30 days in the future, it will be considered a "Provisional reservation" and will become a "confirmed reservation" once payment is complete.
If Provisional reservation even after payment has been completed, please contact the following office.

[Inquiries by email]
inquiry@mail.parking-reserve.expo2025.or.jp

*Please fill in the following information in the body of your email.
・Customer name
・elephone number
・ Expo ID (for those who have made a reservation)
・Reservation number (if you have already made a reservation)
・Date and time of use (for those who have made a reservation)
・Inquiry details

*If you have emails set up to receive from specific domains, please register "mail.parking-reserve.expo2025.or.jp".

The gate can be opened by holding Parking QR verification code over the device at the entrance and reading it.
Parking QR verification code is posted on the "Reservation Details" screen and can be accessed by following the steps below.

【procedure】
1．Click "View reservation list" on the "TOP" screen to go to the "Reservation List" screen.

2．Click the button to the right of the reservation information you want to check the details for to go to the "Reservation Details" screen.

* Parking QR verification code will only be displayed on the day of use.

You can still enter the parking lot even if your reservation time has passed.

*Please note that you may have to wait until you board the shuttle bus.

Please check the following:

・Make sure the email address you entered is correct
・If you have email reception settings, can you receive emails from the domain "mail.parking-reserve.expo2025.or.jp"?
・ Can you receive emails from PCs and emails containing URLs?
・Check if the email has been sent to your spam folder
・If you did not set an email address when registering your Expo ID, you may not receive emails. Please check your registration details from Expo ID menu.

Please change the email address to one that can receive emails.
Here's how to change it:

[How to change]
1. Log in to Expo ID.

2. Click "Profile" on the "Expo ID Menu" screen.

3. Change your email address by clicking [Update] at the bottom of the "Profile" screen.

Once changed, a confirmation email will be sent to your new email address.
Be sure to click the URL in the email body to complete the changes.
Please note that if you do not click, the change to your email address will not be reflected.

The Special ticket can be used by persons with physical disabilities, persons with intellectual disabilities, persons with mental disabilities, wounded and sick retired soldiers, hibakusha, patients with designated intractable diseases, children with specified chronic pediatric diseases, and those accompanying such persons (one per person).

(1) Persons with physical disabilities
Persons who hold a physical disability certificate as stipulated in Article 15 Clause 4 of the Act on Welfare of Physically Disabled Persons

(2) Persons with intellectual disabilities
Persons who hold a medical rehabilitation handbook as stipulated in Article 2 of the Medical Rehabilitation Handbook System (Vice-Minister Notification No.156 from Children and Families Bureau of the Ministry of Health and Welfare on September 27, 1973)
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(3) Persons with mental disabilities
Persons who hold a mental disability certificate as stipulated in Article 45 Clause 2 of the Act on Mental Health and Welfare for the Mentally Disabled
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(4) Wounded and sick retired soldiers
Persons who have been issued a war injury and sickness certification as stipulated in Article 4 Clauses 1 and 2 of the Act on Special Aid to Wounded and Sick Retired Soldiers
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(5) Hibakusha
Persons who hold an atomic bomb survivor’s certificate as stipulated in Article 2 Clause 2 of the Atomic Bomb Survivors’ Assistance Act
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(6) Patients with designated intractable diseases
Persons who hold a specific medical expenses (designated intractable diseases) medical care recipient certificate as specified in the Act on Medical Care for Patients with Intractable Diseases
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(7) Children with specified chronic pediatric diseases
Children with a specified chronic pediatric disease or adults with grant approval of medical expenses who hold a specified chronic pediatric disease medical care recipient certificate (in the case of minors, those whose guardian has been given grant approval of medical expenses), as stipulated in the Child Welfare Act.
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Persons who fall under any of (1) to (7) above and have a certificate issued overseas are also eligible.
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